Dear Apple Support,
I am writing regarding a critical issue with my Apple ID account, foreignfurry1, which I have been unable to access for over a month due to problems with SMS verification. My current trusted phone number is Number 3.
The history of the phone number changes is as follows:
- Initially, the account was linked to Number 1.
- I then changed it to Number 2.
- After some time, SMS verification codes stopped arriving on that number, so I updated the trusted number to Number 3.
The problem is that I can successfully receive and enter the first verification code on iforgot.apple.com to confirm ownership of the new phone number. However, the second SMS verification code required to sign into the Apple ID account never arrives.
At the moment, every login attempt results in the following error message:
"Too many verification codes have been sent. Enter the last code you received, use one of your devices or try again later."
I have now been completely locked out of my account for more than one month.
Yesterday, I contacted Apple Support by phone. The representative informed me that my current number (Number 3) had been added as a "trusted" number on your side and instructed me to wait 24 hours without requesting any new SMS codes. I followed these instructions exactly and did not request any verification codes for 25.5 hours. After waiting, I tried to log in again, but the exact same error occurred.
Today I contacted Apple Support again. This time I was told that the issue is likely caused by my mobile operator. However, my operator confirmed that there are no problems with SMS delivery on their side. Moreover, the Apple Support representative suggested that I simply keep changing the trusted phone number until I "find one that receives the SMS". This is completely unacceptable.
This Apple ID is linked to my Apple Developer account, which I actively use for my business. Because I cannot access the account, I am currently unable to manage my developer account and related services. Every single day that this issue remains unresolved causes me direct financial losses.
This situation has already lasted for over a month and is having a serious impact on my work and income. I urgently need this issue to be escalated to the appropriate technical team and resolved as quickly as possible. I would greatly appreciate a detailed investigation instead of being advised to continue changing phone numbers at random.
Please treat this matter as high priority, as it directly affects my business operations and results in ongoing financial damage.
Apple ID: foreignfurry1 Current trusted phone number: Number 3
I would appreciate your urgent assistance and a prompt resolution.
Kind regards, Roman