Hi everyone, and @Apple Developer Support,
I'm posting here because I've exhausted the other support channels (the phone callback isn't working and the email form returns "a problem occurred while processing your request"), and I've read that this forum is where the support team is most responsive.
I enrolled in the Apple Developer Program and paid the annual membership fee, but my account has been stuck on "Pending" for nearly a month with no activation and no confirmation email. To make it worse, when I open my account, the page still shows "Complete your purchase" with a "Continue to payment" button — as if I had never paid — even though the $99 was already charged to my card. I have NOT paid a second time, to avoid a duplicate charge.
Here are my details:
- Enrollment ID: 7X64GZX28W
- Apple Support Case ID: 102895927935
- Full name: Deiwidy Maziero
- Account type: Individual
- Payment date: May 14, 2026
- Payment method: credit card
- Amount: $99.00
- Region: Brazil
(I'm not posting my account email publicly — happy to provide it privately to Apple Support.)
What I have already verified:
- The $99 was charged/confirmed on my credit card
- I am using the same Apple ID that was used for the enrollment
- I checked my inbox and spam folder daily — no emails from Apple
- I have NOT made a duplicate payment
It has now been almost four weeks, far beyond the stated 48-hour processing time, and this is blocking my work. I'm formally requesting manual intervention from Apple staff to:
- Review and activate my Apple Developer Program enrollment
- Reconcile my confirmed payment with the enrollment, since the page still asks me to complete a purchase I have already paid for
- Explain what is keeping the enrollment in "Pending" status
If anyone from the community has faced this same situation (paid, but the page still asks to complete the purchase) and found a fix, I'd really appreciate your input. I'll keep this thread updated. Please boost so it gets visibility.
Thank you.