Hello everyone,
I am currently trying to complete my Apple Developer enrollment, but I am stuck in an identity verification loop and would appreciate any guidance.
I received an email from Apple asking me to verify my identity and upload my ID documents. However, I noticed a typo in the email: it addresses me as "Memet", whereas my actual legal name and Apple ID name is "Mehmet Eren".
Here is the main issue:
When I click the secure file upload link provided in the email, I am redirected to an "ineligible" page with the error: "Sorry, you don't have access. Your account isn't authorized to upload files."
I tried using the Apple Developer App to bypass the web link, but the app just redirects me back to the exact same error page on the website.
It seems like the system is locked to a flawed web form submission due to the name mismatch, and I have no way to upload my ID.
Has anyone experienced this specific loop before? Do I just need to wait for Apple Support to manually fix the mismatch on the backend, or is there a workaround I am missing?
Thank you in advance!