Hello,
I am writing to follow up on a payment issue that I previously reported. I received a notification indicating there was a problem with my payment method, so I contacted support to update or change it.
However, I have not received any response yet. The automatic confirmation I received was:
"We’ve received your support request and will get back to you as soon as possible. Your case ID is 20000117544664."
In the meantime, I tried using a different credit card, but the system now shows an error indicating that the order is duplicated.
Could someone please help me understand how to resolve this issue or advise on the next steps? I would greatly appreciate any assistance.
Thank you very much for your time and support.
Best regards,