Hello,
I am seeking urgent assistance and hoping Apple Developer staff can review my case directly.
I enrolled in the Apple Developer Program as an organization. The process involved extensive identity and organization verification that took over a month to complete, including multiple rounds of follow-up.
Once verification was approved, I proceeded to the payment stage and initiated payment through the web dashboard. After several weeks, I was informed by support (Case: 102906846660) that the payment could not be processed and was asked to resubmit enrollment via the Apple Developer app.
When I opened the Apple Developer app, my enrollment progress was gone entirely — the app is prompting me to start a new enrollment from scratch. I checked the web dashboard and it shows the same thing. All identity and organization verification that was completed and approved is no longer reflected anywhere in my account.
I have been through this process for months and cannot afford to repeat the full verification cycle with no guarantee the payment issue won't recur.
Specific questions I need answered:
- Has my identity and organization verification data been preserved on Apple's side, even though the dashboard is showing a fresh enrollment state?
- Can a team member manually restore my enrollment to the payment stage, or push a payment link directly to my account?
- If I re-enroll through the app, will I be required to go through full verification again?
Case Number: 102906846660
I would greatly appreciate if a moderator or Apple Developer team member could look into this. Thank you.