Hello,
I would like to seek advice regarding the game Swords of Glory by Jo Wu / Brother Games.
My account was banned after I expressed my frustration about how my issue was handled. The developer stated that the reason was using inappropriate words toward a staff member. I would like to clarify that my intention was not to personally insult anyone, but rather to express my dissatisfaction with the way my case was handled and request a fair review.
My account had significant progress (Castle Level 31 and around 800 million Power). I was also a supportive player who provided several positive suggestions to improve the game experience, including ideas for map design, character concepts and names, interface icons, text improvements, and player avatar icons.
I would like to understand what options are available for users in such situations and whether there is a way to review account bans, especially when the account has significant progress and digital content.
Thank you to anyone who can provide advice or guidance.