In App Purchases constantly rejected

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Created 3h

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We've got our first app developed currently stuck in a loop with AppStore Review. And we are getting no where. After no shows from calls with the team someone finally got back to me but after they had the team really try we have made no progress.

We have subscriptions to use the app and then a further subscription to turn on a local web server. We have been able to purchase both (in each of their modes, monthly,annually, annually-monthly, outright) via test flight THOUSANDS of times.

App Store Review have never been able to see the purchases. They keep sending general 'you need to turn on StoreKit' 'you need to configure AppStore API'

But I dont think that we do? Its very strange that we can ue the IAP's perfectly but when we submit they cannot be seen.

We keep going through this cycle:

Create IAPS.
set them up in our app
Test them locally (using sandbox from Xcode)
Deploy via test flight to other machines.
Do in app purchases absolutely no problem.
Submit binary+add IAPS (this sets them into awaiting or pending review)
Get rejected due to IAP's not being configured. We get pointed to the same resource over and over and they say 'configure StoreKit'

Well how can store kit not be configured and in app purchases work in the TestFlight sandbox?

We see many reports on places saying 'I submit my app and they cant review it I create the same again and the 5th time it works'

I spoke on the phone with someone from apple who said she had the engineers try multiple times and they just get the attached image saying 'currently unavailable', weve never seen this, we cant reproduce it and it doesnt seem to be anything we have control over.

I guess the question is what is the difference between the 'sandbox' we use and the sandbox reviewers use? I cant see anything about any differences and we have no idea what we possible could have missed.

Answer 1

Tomato OP

2h

You disclose little information about your current situation. Although your screenshot indicates that your current platform is macOS, you don't mention it. You don't tell which Xcode version you are using under what macOS version. So I'm afraid you are on your own.

Also, there are some incomprehensible English sentences like the following.

After no shows from calls with the team someone finally got back to me but after they had the team really try we have made no progress.

and the following.

We see many reports on places saying 'I submit my app and they cant review it I create the same again and the 5th time it works'

I don't know what the team is that you are talking about.

I no longer release my macOS Applications with in-app purchases because they no longer work under Xcode 26.2 and beyond. Some incompetent people have destroyed it.

We see many reports on places saying 'I submit my app and they cant review it I create the same again and the 5th time it works'

Who are they? I have no trouble whatsoever in making IAPs available for my iOS apps. People facing no issues don't open a topic and say "My IAPs are work." Only newbies with little experience do.