Hello,
My app JiuGO (App ID: 6779938845) has been stuck in "Ready for Distribution" status since June 22, 2026. I had set an automatic release scheduled for June 22 at 5:00 PM GMT, but the app has not appeared on the App Store after 3 days.
Steps I have already taken:
- Opened 2 support tickets (Case ID: 102922525686) - no response
- Called Apple Support - was told to wait due to a conference
- Posted on Twitter @AppleSupport - no response
- Tried to manually release - button is not available/greyed out
The app was fully approved after review. All previous issues were resolved. Build 17 is the approved build.
Is there anything I can do to manually trigger the release, or can an Apple engineer escalate this internally?
Thank you, Lucian-Stefan Lacatus