Hello,
I'm stuck in the middle of my Apple Developer Program enrollment and cannot move forward or backward. Timeline:
- About two weeks ago I enrolled via developer.apple.com/programs/enroll and my card was charged the full membership fee ($143.95 CAD).
- Shortly after, I received an email from Apple asking me to verify my address details (my Apple Account previously had an old address in a different country; I updated it to my current Canadian address the same day).
- The email contains a link to upload verification documents. That link leads to developer.apple.com/contact/ (File Upload), which shows: "Sorry, you don't have access. Your account isn't authorized to upload files." — so I physically cannot submit the documents Apple is asking for. Tried multiple browsers and devices, same result. I am signed in with the same Apple Account I used for enrollment.
- Enrollment through the Apple Developer app is also unavailable: the Enroll Now button is disabled with the message "Enrollment through the Apple Developer app is not available for this Apple Account" — presumably because of the pending web enrollment.
- I have submitted 4 support requests through the contact form over the past two weeks. No reply to any of them. A phone call to general Apple support did not help either.
So: I was charged, I cannot complete verification because the upload page rejects my account, and I cannot re-enroll because the pending enrollment blocks the app flow.
Could someone from Apple please authorize my account for the document upload so I can complete verification and activate my enrollment?
Case numbers from my support requests: 102930512720 and 102924505342
Thank you.