App Store Connect HTTP 500 Errors

Question

Created 3w

Replies 1

Boosts 1

Participants 2

Hi,

App Store Connect does not work, which is preventing me from re-submitting my app after a reviewer incorrectly interpreted Apple's rules and rejected it. My Safari browser console:

[Error] Failed to load resource: the server responded with a status of 500 () (6779518190, line 0)
[Error] {appName: "appstore", payload: Array, eventKit: "logger", env: "PROD"}
	(anonymous function) (container.243b4934f1512a8c.js:2:335294)
	execute (334.088309ca37150264.js:1:30102)
	(anonymous function) (334.088309ca37150264.js:1:32316)
	process (334.088309ca37150264.js:1:48276)
	ae (container.243b4934f1512a8c.js:2:204904)
	(anonymous function) (container.243b4934f1512a8c.js:2:215186)
	(anonymous function) (container.243b4934f1512a8c.js:2:189103)
	(anonymous function) (container.243b4934f1512a8c.js:2:188923)
	(anonymous function) (container.243b4934f1512a8c.js:2:191222)
[Error] Failed to load resource: the server responded with a status of 500 () (6788522984, line 0)
[Error] {appName: "appstore", payload: Array, eventKit: "logger", env: "PROD"}
	(anonymous function) (container.243b4934f1512a8c.js:2:335294)
	execute (334.088309ca37150264.js:1:30102)
	(anonymous function) (334.088309ca37150264.js:1:32316)
	process (334.088309ca37150264.js:1:48276)
	ae (container.243b4934f1512a8c.js:2:204904)
	(anonymous function) (container.243b4934f1512a8c.js:2:215186)
	(anonymous function) (container.243b4934f1512a8c.js:2:189103)
	(anonymous function) (container.243b4934f1512a8c.js:2:188923)
	(anonymous function) (container.243b4934f1512a8c.js:2:191222)
[Error] Failed to load resource: the server responded with a status of 500 () (planAvailabilities, line 0)
[Error] Failed to load resource: the server responded with a status of 500 () (prices, line 0)
[Error] Failed to load resource: the server responded with a status of 500 () (introductoryOffers, line 0)
[Error] Failed to load resource: the server responded with a status of 500 () (offerCodes, line 0)
[Error] {appName: "appstore", payload: Array, eventKit: "logger", env: "PROD"}
	(anonymous function) (container.243b4934f1512a8c.js:2:335294)
	execute (334.088309ca37150264.js:1:30102)
	(anonymous function) (334.088309ca37150264.js:1:32316)
	process (334.088309ca37150264.js:1:48276)
	ae (container.243b4934f1512a8c.js:2:204904)
	(anonymous function) (container.243b4934f1512a8c.js:2:215186)
	(anonymous function) (container.243b4934f1512a8c.js:2:189103)
	(anonymous function) (container.243b4934f1512a8c.js:2:188923)
	(anonymous function) (container.243b4934f1512a8c.js:2:191222)

App Store Connect should not be yielding HTTP 500s, ever.

Developer phone support could not help and said to post here, so here I am.

Please advise.

Answer 1

Xzar69 OP

3w

We are experiencing the same issue, whatever the Apple Dev account with which we connect (we manage more than 20 accounts for afiliates of the Orange Group).