Enrollment blocked in India — "Unable to Continue" error, Case ID 102902619192, no response from support for 5+ weeks

Question

Created Jul ’26

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I'm an individual developer from India trying to enroll in the Apple Developer Program, and I've been completely blocked for over a month with no way forward. The issue: When I tap "Enroll" and enter just my name and select "Individual" as the entity type, I immediately get the error: "Unable to Continue — Contact support at https://developer.apple.com/contact/." I never reach the payment step. What I've tried:

Enrolling via the website on my MacBook — same error Enrolling via the Apple Developer app on my iPhone — same error Verified my Apple ID has two-factor authentication enabled, complete and accurate personal information, region set to India, and no VPN in use This Apple ID has a genuine purchase history (MacBook, AirPods, App Store subscriptions)

Support history (Case ID: 102902619192):

Call with Apple Developer Support — May 29, 2026 Email with Apple Developer Support — May 29, June 1, and June 4, 2026 Since June 4, the only reply I've received is an automated "Thank you for contacting us" from a no-reply address, with no substantive follow-up

The bigger problem: The email option has now disappeared from the contact form at developer.apple.com/contact, and there is no phone option available for my topic. So I have an open case, no response for 5+ weeks, and no remaining channel to follow up. A phone support agent told me my account has been flagged, but no one has told me why or what I can do to resolve it. I purchased a MacBook specifically to develop iOS apps and I'm unable to even start. Many developers from India appear to be facing this same enrollment error. Could someone from Apple Developer Relations please look into Case ID 102902619192 and help move it forward, or tell me what is required from my side? I'm happy to provide any identity or payment verification needed. Thank you.

Answer 1

PrudhviCharanM OP

2w

Hey!

I have the exact same issue. Were you able to get any solution? I have been contacting Developer support over phone and email but received no response over email, and no advisor gets connected to over phone.

I see others suggesting to create a new Apple ID and trying to enrol, in a different device than originally tried. Need to have an internationally recognised card as payment method, and other conditions to be satisfied. I haven't tried it yet.

I also intercepted the network traffic from the developer app and found the following information for my case:

{  "isSignedIntoDeviceICloud": true,  "deviceType": "Mac",  "locale": "en-IN",  "error": "service(DRKit.NetworkError(httpStatusCode: 500, errorInfo: DRKit.(unknown context at $10163efa4).ErrorInfo(errorCode: 202036, errorTitle: Optional("Unable to Continue"), errorMessage: Optional("Contact support at https://developer.apple.com/contact/."), actionURL: nil, actionButtonTitle: nil)))",  "is2FAEnabled": true,  "apiVersion": "v1",  "isLoggedInUsingPrimaryAccount": true,  "isPasscodeEnabled": true,  "osVersion": "26.5.2",  "description": "Network request for '/services-enrollment/drkit/v2/enroll' failed",  "isIDVSupported": true }

There is some error code 202036 for which Gemini says lookup lock - meaning my account is flagged and locked form creating new developer records (I have no idea why)

Answer 2

PrudhviCharanM OP

2w

Hey, I tried the new account thing. I created a new Apple id in my iPhone, signed in to the device using it, added payment method (same card used in the id that gave me the error), same billing and shipping address. Installed the developer app, signed in, tried enrolling - selected type as individual, agreed to agreement, then the same unable to continue error.

However, I tried this next time:

Used my mother's iPhone, her name and a different address from mine, her axis bank credit card, her name on credit card, everything belonging to her. Then downloaded the developer app. Signed in to it. Clicked on enroll -> It showed program benefits. Then asked to fill name & phone number, then asked for address, then showed paid program benefits and an option to pay. Went ahead and paid using the already added payment option (her axis card), and the payment went through and an auto pay for every year is registered. Now I have a message in the app that says 'enrolment pending, you will receive an email soon'.

Would add my Apple ID as admin and I should be able to go ahead now!

Try doing the same and see how it goes. Issue with my case is, anything belonging to me - devices, id, payment methods, address, everything is locked due to a some check and can't be used again.