Hello,
I'm hoping someone from the App Review team can take a look at this, or that a fellow developer has advice on next steps.
App: Yoinky (App ID: 6791431277)
Rejection reason: Guideline 2.1 - Information Needed - New App Submission. The review team requested a screen recording, list of tested devices, app purpose/audience description, setup instructions, list of external services, and info on regional differences.
Timeline:
Saturday, July 18, 8:31 AM: Rejected under Guideline 2.1, requesting the information above Saturday, July 18, 3:08 PM: Replied in the Resolution Center with all 7 requested items (screen recording, tested devices, app description, setup instructions, third-party services, regional notes, and confirmation that the regulated-industry/third-party-material item doesn't apply) Saturday, July 18, 3:10 PM: Re-attached the screen recording, since it wasn't visible on the first attempt Tuesday, July 21, 8:10 AM: Followed up asking for a reply and whether a new build/re-evaluation was needed Tuesday, July 21 (evening): Still no response, so I opened a support case via Contact Us (Case ID: 102948382497) As of today, Thursday, July 23: No reply through any channel — Resolution Center or the support case
I checked the case status page and the only contact option available for this case is email, so I haven't been able to request a phone callback either.
I've provided everything that was requested (including a demo-free walkthrough, since the app has no accounts, purchases, or subscriptions) and just want to confirm it's being reviewed, or find out if a new build submission is needed instead.
Would appreciate any guidance from Apple staff, or from other developers who've had a similar "Information Needed" rejection and gotten a response.
Thanks in advance.