Individual enrollment from Oman, stuck 15 days, no response to three follow-ups. Posting here after escalating through Developer Support without resolution.
Timeline:
9 Jul 2026 — paid US$99. Invoice issued, amount due US$0.00. 13 Jul — advisor emailed about a name mismatch between my ID and the enrollment name. Replied same day confirming I am the intended applicant and re-attaching my valid government-issued Omani ID (my legal name is longer than the short form I normally use). 18 Jul and 20 Jul — followed up. No response to any of the three.
Two issues on the same case: the identity check has never been acknowledged, and the completed payment has not been applied — the enrollment page still shows "Complete your purchase" and asks for US$99 again. I have not paid a second time, to avoid a duplicate enrollment.
Enrollment ID: UKT893R6J8 Case: 102940265350
Could an Apple staff member please escalate this? Happy to provide anything needed privately.