Apple Phone support lied?

I was told I would be getting an email shortly after the call to schedule another call with the app review team. However, no such email ever came, and now I cant even call the Apple phone support line for app review issues and just says “it seems this is an issue with your Apple account.” Which doesn’t make sense at all.

can someone from apple please reassure me?

Apple Phone support lied?
 
 
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