First submission stuck in "Waiting for Review" for 6+ days, expedite and support requests unanswered

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My first app "Remote for Roku TV: RokuMote" (Apple ID 6795405234, iOS) was submitted for review on July 31, 2026. It has been in "Waiting for Review" ever since — 6+ days — and has never entered "In Review". No messages in App Store Connect, nothing in Resolution Center.

What I've already done:

Expedited review request on August 4 — no response.
Email to App Review — no response.
Developer Support case "App Review Status" on August 5 (Case ID 20000128844197) — pending.

All metadata, review notes and a demo video were attached at submission. The account is new (created July 28, 2026) — if new accounts are queued differently, I'd appreciate knowing that.

Is anyone from Apple able to look into this? Is there a known backlog right now for first submissions?

Answered by DylanHo in 900815022

Update, August 10.

The app was reviewed after this post and received two rejections — August 5 (2.3.7) and August 7 (4.1(c) and 5.1.1(iv)). Both were addressed: the app was renamed to "Mote" (full name "Remote for Roku TV: Mote") and the pre-permission screen was revised so its call to action directly triggers the system prompt.

It was resubmitted on August 7 and has been in "Waiting for Review" since then.

Support case 20000128844197 is still open with no reply.

Is there a longer queue right now for first submissions from new accounts? Any guidance would be appreciated.

Answer 1

DylanHo OP

2d

Accepted Answer

Update, August 10.

The app was reviewed after this post and received two rejections — August 5 (2.3.7) and August 7 (4.1(c) and 5.1.1(iv)). Both were addressed: the app was renamed to "Mote" (full name "Remote for Roku TV: Mote") and the pre-permission screen was revised so its call to action directly triggers the system prompt.

It was resubmitted on August 7 and has been in "Waiting for Review" since then.

Support case 20000128844197 is still open with no reply.

Is there a longer queue right now for first submissions from new accounts? Any guidance would be appreciated.

Answer 2

DylanHo OP

13h

Update, August 12.

Still "Waiting for Review." The resubmission from August 7 (11:31 UTC) has not moved to "In Review" in five days.

Where things stand:

Both rejections have been fully addressed — the app was renamed to "Mote" and the pre-permission screen was revised so its call to action triggers the system prompt directly.
Support case 20000128844197 is now seven days old with no reply.
The expedited review request from August 4 was never answered.
Twelve days total since the first submission on July 31, and the app has never once entered "In Review."

Two questions I'd genuinely appreciate an answer to, from Apple or from anyone who has been through this:

Is there currently an extended queue for first submissions from accounts created in the last month? If that is simply how it works right now, I will stop asking and wait.
Is there any channel left that produces a human response? Expedited review, email to App Review, a Developer Support case and this thread have all gone unanswered. If there is something else I should be doing, I will do it.

I'm not looking to jump the queue — I'd just like to know whether the submission is queued normally or stuck.