I've been stuck on Individual enrollment for three weeks and I'm hoping someone here has found a way through this.
Setup: Apple Account region is Serbia. I'm a legal resident of Serbia with a Serbian address, Serbian bank card, and a Serbian residence permit. My passport was issued by another country.
What happens:
Web enrollment stalled after the order acknowledgement email — no charge, no membership confirmation, and the site kept showing "Complete your purchase" indefinitely. Developer Support told me to re-enroll through the Apple Developer app instead, which is where I hit identity verification.
In the app, both of my documents are rejected, each with a different error:
- Serbian residence permit card → "Upload Error — Your identity couldn't be verified because the image you submitted is unclear or obscured. Please try again."
Retried on multiple devices, good lighting, plain background, no glare, full document in frame. The card is clean and valid. I suspect the scanner simply doesn't support this document type.
- Passport → "Invalid Submission — Your identity couldn't be verified because the ID you submitted isn't accepted for your region or doesn't match the document type you selected. Please try again."
Passport was correctly selected as the document type, so this looks like a region/nationality mismatch check rather than a user error.
So one document is the right region but an unsupported type, and the other is a supported type but the wrong region. There is no third option available to me.
What support suggested: change my Apple Account region to match my nationality and enroll again. I don't think that's viable — the account region is supposed to reflect where you legally reside and where your payment method is registered, and in that country App Store payment processing has been discontinued, so the membership couldn't be paid for anyway.
Current status: the case was escalated to "the relevant team" eleven days ago. Two follow-ups, no response since. Phone support isn't offered for my country in the contact tool.
Questions for anyone who's been here:
- Has anyone with a foreign passport and a local residence permit gotten through identity verification for an EU/Balkans account? Which document worked?
- Has anyone received a secure upload link for manual document review? How was it requested, and how long did it take?
- Is there any channel that reaches the identity verification team directly, or is waiting on the escalation the only option?
Case number: 20000120667511
Any pointers appreciated.