Hello,
I am trying to complete an Individual enrollment and have been stuck for over two months.
Current case ID: 20000134452383 Previous case IDs: 102908566671, 102916890689 Region: Türkiye
History:
- I first enrolled using my Turkish passport. Enrollment was withdrawn after identity verification failed, and I was told that Apple Account was no longer eligible for the Apple Developer Program.
- I contacted Developer Support repeatedly by email, phone and chat over two months with no resolution. During a phone call, an Apple representative advised me to create a new Apple ID and re-enroll.
- Following that advice, I created a new Apple ID and entered my name exactly as it appears on my passport, without the Turkish character ("Omer" instead of "Ömer"), since I believe the original rejection was a name mismatch.
- In the process I also made two additional enrollment attempts from separate Apple IDs while trying to get the name spelling accepted. I no longer have access to those accounts and would like them disregarded — I only want to proceed with the account tied to case 20000134452383. If any of them were charged, please refund them.
- On the current account I attempted verification with my Turkish National ID Card. This was rejected as well.
So the account I was instructed to create is now failing verification too, and I have no explanation of the actual rejection reason.
What I am asking:
- Is there a manual identity review path when automated verification keeps failing?
- Which document is expected for Türkiye — passport or national ID card — and which name spelling should be used when the two differ?
- Can someone confirm the current status of case 20000134452383 and whether the membership fee will be refunded if enrollment cannot be completed?
I understand multiple enrollment attempts may look irregular. They were all made by the same person with the same documents, in an attempt to resolve a name spelling issue, and partly on Apple Support's own advice. I am willing to provide any documentation required, including a live verification call. Thank you.