Is this typical? I submitted my app for review last Tuesday. When I search for how long App Review takes, the general answer is 24-48 hours. I have received no feedback or anything. I had support call me via "Contact Us" for app review and sat on hold for over 3 hours yesterday only to apparently get transferred to regular Apple support after 5:15pm ET. They didn't know what App Review was and then the line hung up after 15 minutes of being on hold while they figured it out. Currently I'm sitting at 3 hours again on hold for the same.
This is a free app with no ads or default permissions which I have to pay them to publish. Is this how Apple operates?