No communication on App Submission Wait Times

Question

Created 1d

Replies 3

Boosts 1

Participants 3

Just submitted my app on 8/9 and also echoing what others have posted. My issue isn't the wait time, but simply the lack of communication and status.

Is this normal? I'm a newer iOS developer and really have nothing to compare it to. Just wild to me to pay for a service and not really have any way to communicate with support.

I've escalated via a ticket, which was simply a form, and I also called and waited on hold for more than 2.5 hours before giving up.

Any guidance or help would be appreciated. Should I resubmit? I'd hate to lose my place in the queue, but I don't know if I did anything wrong.

Answer 1

mailforabhishek OP

1d

I am on the same boat, first time submission. Submitted on Aug-4 with no change and communication. Hoping to hear from more seasoned folks about their experience. AI tells me Apple is clogged with lot of cheap AI developed apps causing this delay

Answer 2

Tomato OP

1d

Is this normal? I'm a newer iOS developer and really have nothing to compare it to. Just wild to me to pay for a service and not really have any way to communicate with support.

I suppose so. There are a lot of new users lately. Many of them have little or no knowledge of software development. There are a lot of resources here and there. Instead of seeking answers on their own, those new comers make a lot of personal requests on the phone and at the support website, exhausting Apple, Inc.'s human resources. Some of them get the same app submission rejected 20, 40, 50 times. And they don't quit.

Answer 3

monjos OP

22h

Heyo! Mine just got approved last night. Not sure if anything posted here helped, but thanks if Apple Support lurks here. Friendly feedback: I think just a little more communication would help stem the escalations. Easier said than done, but just submitting into the ether is kinda weird. Thanks again!