I'm hoping someone from App Review can help escalate an unresolved review issue.
App: SlingLab Platform: iOS
Timeline:
App submitted for review and subsequently rejected. I replied to the App Review message requesting clarification because the rejection appeared to be based on a misunderstanding of how the app is used. It has now been approximately 19 days since that original App Review exchange, with no response to my clarification. I subsequently submitted an Expedited App Review request/appeal approximately 3 days ago, and have not received a response to that request either. I've also attempted to reach Apple Developer Support by phone and have spent significant time on hold without reaching a representative.
I'm not looking to bypass the review process or ask for approval without review. I simply need clarification from App Review so I know what, if anything, needs to be changed before resubmitting.
At this point I'm concerned that my App Review conversation may simply be stuck or not reaching the appropriate team.
Could an Apple representative please look at the existing submission and escalate it to the appropriate App Review team?
I'm happy to provide the App ID, Submission ID, and support case information privately if needed.
Thank you.