W-8BEN citizenship field locked to Thailand + bank account stuck in Processing

App Store Distribution & Marketing App Store Connect
sergei_v OP
Created Aug ’26
Replies 0
Boosts 0
Views 55
Participants 1

Hi,

I'm running into two related issues in App Store Connect under Business > Agreements, and Apple Developer Support hasn't responded to my case in a while.

  1. U.S. Form W-8BEN — On Line 2 ("Country or Region of Citizenship"), the field is automatically set to Thailand and is read-only. I am a Russian citizen; Thailand is only my current country of residence, not my citizenship. I have not submitted the form yet, and there's no way to edit this field myself.

  2. Bank Account stuck in "Processing" — my bank account (Citibank NA, United States, USD) has been in "Processing" status for two weeks with no change, despite all tax information being submitted. This seems to be blocking the Paid Apps Agreement from activating.

Has anyone run into either of these and found a way to resolve it, or know the right way to escalate?

Thanks in advance.

Replies  0
Boosts  0
Views  55
Participants  1
W-8BEN citizenship field locked to Thailand + bank account stuck in Processing
First post date Last post date
 
 
Q