Apple Developer Program enrollment stuck – support case unresolved

Question

Mohamedzzz OP

Created 3d

Replies 1

Boosts 0

Participants 2

Hello,

I am having an ongoing issue with my Apple Developer Program enrollment.

My enrollment has remained pending even after following the instructions provided by Apple Developer Support and attempting to complete the membership/payment process.

I already contacted Apple Developer Support multiple times, but the issue is still unresolved and I have not received a clear explanation of what is preventing my membership from being activated.

Support Case: 20000137498292 Enrollment ID: 3S93NRC4F9

The account continues to show that the membership needs to be purchased / activated, although I have already followed the enrollment instructions.

This is currently blocking the release of my app, RIVULT, on the App Store.

Could someone from Apple Developer Relations please help escalate or review this case and advise what action is still required?

I would especially like to know whether:

The enrollment is under manual review.
There is a problem with the payment.
Identity or compliance verification is pending.
I need to provide any additional information.

I do not want to submit another payment until the status of the previous enrollment/payment attempts is clarified.

Thank you.

Answer 1

Etresoft OP

3d

This developer forum is intended for technical, code-level questions. There's no way anyone outside of Apple would know anything about the status of your enrolment. Those people inside Apple who would know something never post in this forum.

You didn't say anything about how long you've been waiting. Enrolment has multiple steps and can take weeks, sometimes even months to get fully setup.

Once you're committed to build an app for Apple platforms, that's when you should start the process. Then build your app while waiting.

If your app is ready, then take this opportunity to very carefully review the guidelines and best practices. This is a common complaint. But an even more common complaint is about rejections. So maybe review some of the many posts here in the forum and try to look at your app from a different perspective. Then, when your account is ready, hopefully your app will be approved right away.