Hi,
I’m hoping someone from Apple Developer Support can help point me toward an appropriate escalation path for a prolonged account access issue.
My paid Apple Developer Program account has been unable to function normally for approximately two months. I cannot properly access essential developer resources such as Certificates, Identifiers & Profiles, and the issue is also preventing normal device testing/signing and TestFlight distribution.
I have two related support cases:
20000119585249 102935696494
A brief timeline:
July 26: I first contacted Developer Support regarding the account access issue. July 30: I provided the additional information Apple requested regarding the types of apps I develop and distribute. I followed up repeatedly afterward because I received no substantive update. August 26: I spoke with Developer Support by phone. The advisor acknowledged that the senior advisor had gone unusually long without responding, told me this was not appropriate, and confirmed that the case was being escalated again. I was told that the senior advisor would contact me. September 3: After still receiving no contact, I submitted another written escalation through the existing cases. As of today, I still have no substantive response, no explanation of what remains under review, no additional information request, and no timeline for resolution.
This has now had a significant practical impact. An application that was ready for release has been delayed by approximately two months, and development of additional applications is also being affected because I cannot reliably complete physical-device testing, signing, and TestFlight testing.
I have responded promptly to every request from Apple and have repeatedly offered to provide any additional documentation or verification immediately.
At this point, I am not simply looking for another status check. I would like to understand:
What escalation path is available when an existing senior advisor escalation receives no response? Is there a way to have the case reviewed by the appropriate account operations/review team? Is there any additional verification or documentation I can proactively provide to help resolve the review?
I understand that individual account issues cannot necessarily be resolved directly through the forums, but given the duration of the issue and the lack of response through the normal support channels, I would greatly appreciate any help routing these cases to the appropriate team.
Thank you.