Hello,
I submitted a mass subscription renewal date extension request using the App Store Server API on September 9, 2026.
The request was accepted successfully. However, when I check the request using getStatusOfSubscriptionRenewalDateExtensions, the status continues to return:
complete: false
As of September 20, the request has remained incomplete for 11 days.
Request details:
- Extension: 1 day
- Reason: temporary service interruption
- Environment: Production
The documentation states that a mass renewal date extension may take hours or even days to complete, but I have not been able to find guidance for a request that remains incomplete this long.
Only three subscribers were affected by the service interruption, and I have their originalTransactionId values. I am considering using the individual subscription renewal date extension API instead.
My questions are:
- Is it expected for a mass renewal date extension request to remain complete: false for 11 days?
- Could this mass request still complete at a later date?
- Is there any way to cancel or determine whether this mass request is stuck?
- If I extend the three affected subscriptions individually now, is there a risk that the pending mass request could later complete and extend them a second time?
I would like to compensate the affected subscribers as soon as possible while avoiding duplicate extensions.
Thank you for any guidance.