Hey everyone,
Two weeks in on this and hoping someone here has actually made it through.
My identity verification (passport) got approved. Payment failed the first try, so I fixed my card details and tried again. Since then it's just been "Unable to Continue, contact support at developer.apple.com/contact" every time, iPhone app or Mac app, doesn't matter which.
Three different support agents on this case so far. Each one asks for something the last one already had, and it's been quiet for over a week now since anyone actually replied.
Anyone been through this exact combo, identity fine, payment fine, still stuck on the same error, and actually gotten past it? Did it fix itself eventually or was there something specific that unstuck it?
Appreciate anything you've got.