Hello,
I am reaching out here because I am experiencing a critical issue with unpaid earnings and cannot get a response through the standard App Store Connect support channels.
I recently realized that my account currency was set incorrectly. Because of this issue, several payments were never delivered to my bank:
A few hundred dollars from 2024.
Over $1,000 from about two months ago.
I have repeatedly tried to contact support to get this resolved, even reaching out to other departments out of desperation, but no one has answered me through any medium.
To make matters worse, whenever I submit a case to the Finance department, it completely disappears from my "Recent Issues" dashboard. The only cases that remain visible are my App Review threads all of my financial disputes simply vanish after I submit them. Fortunately, I have kept a manual record of the case numbers for every ticket I have opened.
Having these funds in limbo with absolutely no communication is incredibly frustrating and unprofessional. Has anyone else experienced finance tickets disappearing from their dashboard? How can I escalate this so an actual representative can look up my case numbers and help release my missing funds?
Any guidance would be greatly appreciated.