I am posting here because I have exhausted the normal Apple Developer Support channels and my Developer Program enrollment issue is still unresolved.
Case: 20000125784320
I have been trying to enroll in the Apple Developer Program for several weeks. The enrollment/identity verification process has repeatedly failed or shown “Unable to continue. Contact support.”
Since opening the case:
I have exchanged/sent 30+ emails regarding the issue. I have provided Apple with the requested identity documents, screen recording, Apple Account information, device information and other verification details. I followed the troubleshooting instructions provided by multiple Developer Support advisors. I initially tried enrollment on a Mac mini M2. I subsequently also obtained an iPhone and tried from there, but the enrollment issue remains. I have repeatedly tried Apple's telephone support. On one occasion I waited more than 70 minutes without an advisor answering, and other calls have had similar results. Despite providing the requested information, I continue to receive similar troubleshooting responses rather than a resolution of the underlying enrollment/account issue.
Please do not simply direct me to developer.apple.com/contact/. I have already been using that support channel extensively, and the lack of a resolution there is precisely why I am posting here.
This is no longer a minor inconvenience. Our application is already available on Android, while our iOS launch remains blocked before we can even begin the App Store publishing process. We had planned a broader international marketing campaign around the launch, and the continued delay is causing significant business and revenue impact.
We are now considering what formal remedies may be available to us, including seeking legal advice regarding the losses resulting from the prolonged unresolved situation. I would much rather have Apple resolve the enrollment issue so that we can move forward.
I am not asking Apple to bypass identity verification or any Developer Program requirement. I am ready to provide whatever legitimate verification Apple requires. I simply need someone capable of reviewing the actual account/enrollment status and explaining what is blocking it.
If an Apple representative or another developer who has experienced this exact “Unable to continue” enrollment issue can provide a path to the appropriate enrollment/identity verification team, I would appreciate the help.
Case: 20000125784320