Website incorrectly blocked by Apple's adult content filter

Safari & Web General
samedwards94 OP
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Hi everyone,

I'm hoping someone can help with an issue I'm having with Apple's Web Content Restrictions.

I manage a legitimate fitness and wellness website, but some iPhone/iPad users are unable to access it when they have:

Settings → Screen Time → Content & Privacy Restrictions → App Store, Media, Web & Games → Web Content → Limit Adult Websites

enabled.

They receive:

Website Not Allowed The website is a restricted website.

I've been able to reproduce the exact same issue myself by enabling this setting on an iPhone.

The important point is that the website is not adult content whatsoever. It is a normal fitness/wellness website providing workouts, fitness programmes, nutrition guidance and related content. There is no pornography, sexually explicit content or adult services.

I've also tested blank pages and different URLs associated with the site, and the restriction still occurs. Everything works normally when the Web Content setting is changed to Unrestricted Access.

I've contacted Apple Support and Apple Developer Support but haven't been able to get the issue in front of someone who can review the website's classification.

Does anyone know how to request a review or reclassification of a website that appears to have been incorrectly flagged by Apple's Web Content Filter?

I'm not trying to bypass Apple's parental controls. I simply want to understand how a legitimate fitness website can be reviewed and removed from whatever classification is causing it to be blocked under Limit Adult Websites.

Any advice from anyone who has dealt with this before would be hugely appreciated.

Answered by DTS Engineer in 910007022

Hello @samedwards94

As far as I can see, there might be a report similar to yours. To confirm, I would like to share the details of your report with the relevant engineering team.

If what we are seeing is a bug, expected, or there are any known workarounds, I will be sure to relay that to you here or in Feedback Assistant.

Please file the feedback report with Feedback Assistant, include as much details as you can about the issue, or how to reproduce the issue, such as sample projects, steps to reproduce, logs, recordings.

Once complete reply with the FB number so I can share and track that myself.

 Travis

Replies  4
Boosts 2
Views  1k
Participants  4
anthonyplews OP

Hi there, I have the same issue with my health and fitness app ActiFinder, did you find a solution to this?

DTS Engineer OP
Apple
Recommended

Hello @samedwards94

As far as I can see, there might be a report similar to yours. To confirm, I would like to share the details of your report with the relevant engineering team.

If what we are seeing is a bug, expected, or there are any known workarounds, I will be sure to relay that to you here or in Feedback Assistant.

Please file the feedback report with Feedback Assistant, include as much details as you can about the issue, or how to reproduce the issue, such as sample projects, steps to reproduce, logs, recordings.

Once complete reply with the FB number so I can share and track that myself.

 Travis
bellep OP

Hi Travis, I am having the same problem for my website and have been trying to get in touch with someone to help at Apple for 3 weeks. My feedback assistant number is FB24957408 and my developer support case number is 102978441317. Any help would be greatly appreciated.

DTS Engineer OP
Apple

Hello @bellep,

I made sure your feedback report FB24957408 was seen by the appropriate engineering team. Updates will be provided to you through Feedback Assistant. There, you can track if the report is still being investigated, has a potential identified fix, or has been resolved in another way.

For more details on Feedback Status, please see “Understanding the Status of Your Feedback” linked here: https://developer.apple.com/bug-reporting/status

If they provide to me any further information not communicated to you directly in Feedback Assistant that I can share, I will update you here.

As for your Developer Support case number 102978441317: have you heard any update on this end? I don't seen any information for that case number in my system – that case might be handled by a different team – but i'd still like to know if a resolution was found.

I hope this information is helpful,
 Travis