Hello Apple App Review team and developer community,
I am Blessing Anumudu, the owner of RAYAAUSTIN LLC and the Account Holder of its Apple Developer Program membership.
We received a Pending Termination Notice citing Section 3.2(f) of the Apple Developer Program License Agreement and App Review Guideline 5.6.2 (Developer Identity). Our app, LightXtreme VPN Unlimited (iOS), has been removed from the App Store.
We submitted an appeal to the App Review Board six days ago—nearly a week—and have not yet received any response to the appeal. We have also contacted Apple Developer Support.
Our support case ID is 102979575702.
We understand that a thorough review takes time. However, with our app remaining unavailable and the notice specifying a 30-calendar-day appeal deadline, we would appreciate confirmation that our appeal has been received and is under review.
Could an Apple team member help us confirm:
The current status of our appeal.
Whether any additional information or action is required from us.
Whether an estimated response timeframe is available.
We have identity, company registration, IRS, banking, and trademark documentation available for verification. Since the appeal form did not allow attachments, please advise how we can securely submit any relevant documents. We will not post sensitive records publicly.
Our priority is to resolve the specific concerns, complete any necessary verification, and restore our app to the App Store as soon as possible. We are ready to respond promptly to any requests from the reviewing team.
We would appreciate help directing this inquiry to the team handling our appeal, as well as firsthand guidance from developers who have resolved a similar identity-verification issue.
Thank you for your time and assistance.