We submitted a request for the CarPlay Video entitlement (com.apple.developer.carplay-video) on September 15, 2026, and have not received an approval, rejection, or request for additional information after 15 days.
We have already followed up through the original entitlement email thread and contacted Apple Developer Support several times.
Across these exchanges, we have provided the same core information at least four times, including the entitlement Case-ID, submission date, business need, and confirmation email. However, several replies have simply asked us to provide the same information again.
Developer Support has also confirmed that CarPlay entitlement requests are handled by a different team and that they do not have a direct contact or support channel for that reviewing team.
At this point, is there any escalation path for a CarPlay Video entitlement request that has been pending without an update?
Or is waiting several weeks currently normal for these requests?
Any guidance from an Apple engineer or developers who have recently gone through the CarPlay Video entitlement process would be greatly appreciated.
Thank you