Hi everyone,
I am currently enduring Day 39 of an absolute nightmare trying to get my first app published.
My app finally moved to "In Review," but it has now been completely frozen in that exact state for 10 consecutive days with absolutely zero communication, no testers reaching out, and no rejections.
Here is the exact timeline of this 39-day struggle: 17 Days: Wasted waiting for an enrollment system glitch to be resolved. 12 Days: Frozen on "Waiting for Review" despite an officially approved Expedited Review. 10 Days (Current): Permanently stuck "In Review" in total silence. A 10-day "In Review" freeze is not a normal wait time; it clearly indicates that my submission is locked in a backend system bug. Standard email support only sends automated templates and ignores my active escalation cases.
Can any Apple Engineer, App Store Connect Specialist, or Moderator here please manually look into my account and clear this technical lock? I am desperate for human intervention to end this suffering.
Team ID: 8A9595UHD7 Open Cases: 102987332129, 102986862146
Thank you to anyone who can help.