Ghosted by Apple Support: Day 45 Total Nightmare (28 Days Frozen For Review)

I am posting this out of sheer pain, desperation, and disbelief. I honestly don't know what I have done wrong to deserve this treatment from the biggest tech company in the world.

My app has been completely paralyzed in the submission process for a staggering 45 Days. Here is the exact breakdown of this continuous system failure: 17 Days: Lost to a backend enrollment glitch. (despite Apple instantly deducting my developer fee on day one). 12 Days: Stuck on "Waiting for Review" (despite an approved expedited request). 16 Days (Current): Actively frozen "In Review" with absolutely zero communication. Over the past weeks, Developer Support has given me more than 10 empty promises, sending the exact same "your case is escalated" template. But now, it has gotten worse: For the last 4 days, Apple Support has completely ghosted me. No replies, no updates, absolute silence.

Is this really how Apple treats developers who spend years building for their platform? By locking their apps in a backend freeze for weeks, feeding them fake escalations, and then completely ignoring them?

I am in deep distress. If there is any Apple Engineer, Moderator, or human being reading this who has a heart, please look into my account. I just want a decision Approve or Reject so I can stop suffering in this silent loop.

Team ID: 8A9595UHD7

Please, someone help us.

That's brutal. Problem apple will have is as developers we are paying them for a service. What happens when customers don't get what they paid for? They are either going to have a class action lawsuit wanting all the fees and commissions they've happily taken back, or they're going to get trashed at every avenue.

I suspect outsourcing is probably the issue.

Ghosted by Apple Support: Day 45 Total Nightmare (28 Days Frozen For Review)
 
 
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