Hello App Review Team,
Our application, onTrak Cuesports, was initially reviewed within approximately 24 hours and rejected solely because the EULA link was missing from the app description.
We corrected this immediately and resubmitted the application.
It has now been nine days since resubmission, with no further review activity or communication.
We contacted Apple Developer Support six days ago and submitted an expedited review request two days ago. Unfortunately, we have received no response to either enquiry, and telephone support is currently unavailable.
Our official commercial launch is scheduled for 16 October 2026, just three days away.
Our Android application is approved and ready for release, and our marketing materials and advertising campaigns have been prepared around a simultaneous launch on both platforms.
This prolonged delay is now placing our planned launch at serious risk, potentially resulting in disruption to our marketing commitments and commercial plans.
Given that the original rejection concerned a straightforward metadata correction rather than an application functionality issue, I would be extremely grateful if the corrected submission could be reviewed as a priority.
Could you please confirm:
Whether our application is correctly queued for review.
Whether there are any outstanding issues preventing approval.
Whether our existing expedited review request can be considered in light of our imminent launch date.
We have worked extensively towards this launch and would greatly appreciate your assistance in ensuring it can proceed as scheduled.
Thank you for your time and consideration.
Kind regards,
onTrak Cuesports