Account Developer Paid Two Times But Still Not Active

At Setembet 15 I did payment to renewal Developer Account, my credit is charged and get invoice from Apple. On Oct 16 I get my account expried and click to do manual payment again, it recharged again but still not active my account.

I need to update my app on apple store. Sent question for Apple Support for long time but not get response.

I think this way is not good