I'm currently blocked on converting my Apple Developer account from Individual to Organization.
Enrollment ID: ZCJHQBAVZ2
Case IDs: 102953747010, 102960840956, 102963391824, 102967780728, 102982660319
Timeline:
- Early September: initiated individual → organization migration. Uploaded the requested documents (photo ID, employment verification, business documents).
- 18 September: Apple replied that the Employment Verification document could not be verified.
- 19 September: asked which document Apple accepts when the applicant is the owner of the company rather than an employee. No reply.
- 25 September: uploaded a signed letter on company letterhead confirming my position as sole owner and manager, plus the company registration certificate in English. No reply.
- 1 October: opened a new case to follow up. No reply.
- 9 October: followed up again. No reply.
- 14 October: followed up again. No reply.
Current Status:
Account shows "We're processing your membership migration from an individual to an organization. Please note that your membership benefits are temporarily disabled during this time." This has not changed in over six weeks. The last response from Apple was on 18 September.
Impact:
- Certificates, Identifiers and Profiles unavailable, so no new builds can be signed
- Cannot publish updates to an app that is already live
- Membership is paid and active but benefits are disabled
The underlying issue:
My company is a single person LLC. I own 100% of it and I am the only manager, so there is no HR department, employment contract, payslip, or any other officer who could issue an employment reference. Apple's enrollment documentation states that a reference is required "if you are not the owner/founder", and I am the owner and founder. I have asked several times which document applies in this case and have not received guidance.
Everything else is in place:
- LLC registered and active
- D-U-N-S number issued and verified against the national business registry
- Company website live on our own domain, work email on the same domain
- The same company and the same documents were verified on Google Play without any issue, and the app is live there
Request:
- Confirmation of current enrollment status
- Whether the documents uploaded on 25 September were accepted
- Direct escalation or re-assignment if the case is stalled
Has anyone from the Apple Developer Program team been able to help move cases like this forward?