App Store Connect error: "Upload a screenshot for 13-inch iPad" even though screenshots are uploaded

same here.

Since you have already checked Media Manager and saved, I would narrow this down to the saved screenshot placement rather than assume it is a color-profile issue.

A few checks that may help:

• In the exact iOS version you are submitting, check the language selected at the top right and its iPad 13-inch screenshot set. An image existing in Asset Library is separate from assigning it to that version/device-size/localization.
• Open the file information and verify the actual pixel dimensions. Apple currently lists 2064 × 2752 or 2048 × 2732 for portrait 13-inch iPad screenshots, or the corresponding landscape dimensions.
• After reloading the version page, confirm that the images are still present in that set and have finished processing.

Could you share the image dimensions, the selected localization, and a screenshot of the 13-inch set with any private information hidden? That would help distinguish a placement/processing issue from a validation problem. If those all match, report it to Developer Support with the app ID and exact validation message.

Apple’s screenshot specifications: https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications
Asset Library versus Media Manager: https://developer.apple.com/help/app-store-connect/manage-app-information/manage-your-app-store-assets

Hi!

I have a similar issue and have been testing it quite thoroughly.

Here are my findings.

What I’ve verified:

• The affected App Store version is iOS 1.0, locale Swedish.
• The app version is still in PREPARE_FOR_SUBMISSION.
• I tested the required iPad 13" screenshot with Apple-supported sizes including 2064 × 2752 and 2048 × 2732.
• I also tested required iPhone screenshots with Apple-supported Dynamic Island sizes, including 1179 × 2556, 1206 × 2622, and a large-profile 1290 × 2796 screenshot.
• I removed/re-added the screenshots, logged out/in, tried Media Manager directly, and re-created the review submission state.
  I then inspected App Store Connect’s own backend responses in DevTools.

The interesting part is that the screenshot placements are actually being created and reported as ACTIVE by App Store Connect:

• IPAD_13_PROFILE → ACTIVE
• IPHONE_DYNAMIC_ISLAND_MEDIUM_PROFILE → ACTIVE
• IPHONE_DYNAMIC_ISLAND_LARGE_PROFILE → ACTIVE
  The 1290 × 2796 large iPhone screenshot is also reported by the backend with the correct width/height and is attached to IPHONE_DYNAMIC_ISLAND_LARGE_PROFILE.

However, when I click Add for Review, App Store Connect still returns:

STATE_ERROR.SCREENSHOT_REQUIRED.IPHONE_DYNAMIC_ISLAND

with:

A screenshot for one of the following types is required but was not provided: IPHONE_DYNAMIC_ISLAND_LARGE_PROFILE, IPHONE_FACE_ID_LARGE_PROFILE, IPHONE_DYNAMIC_ISLAND_MEDIUM_PROFILE

This is despite both medium and large Dynamic Island placements being present and ACTIVE.

Earlier, the same thing happened for iPad 13": the UI and placement API both showed the iPad screenshot present, while the review validator still returned STATE_ERROR.SCREENSHOT_REQUIRED.IPAD_13_PROFILE.

Media Manager also shows some faded “Using Existing Assets” entries for older optional device sizes, but those sections say 0 of 10 App Screenshots and cannot be removed directly. The older legacy appScreenshotSets still exist in the backend, while the newer Asset Library placements are also present.

So at this point it looks more like an App Store Connect backend consistency/validation issue than an image-format issue.

I’m planning to report this to Developer Support with the exact version/localization IDs and the failing 409 response.

Same issue here. I have 8 screenshots uploaded under the iPad 13" display tab, Media Manager shows them all correctly, and the Save button is disabled (no unsaved changes), but “Add for Review” still says:

“You must upload a screenshot for 13-inch iPad displays.”

Has anyone found a fix, or heard back from Apple Developer Support about this? It looks like a bug on the App Store Connect side.

Hi there,

Thanks for flagging this. Can we please get a Feedback Assistant ticket filed so we can look at this more closely?In the ticket, it would be good to get the following:

• Detailed steps to reproduce
• Screen recording and screenshots
• HAR logs

To get the .har file:

Open Safari.
Choose Develop > Show Web Inspector. The Inspector menu appears at the bottom of the window.
Click the Network tab, and then click the XHR/Fetch tab.
Click the Preserve Log checkbox to select it.
Reload the page to replicate the issue.
Click the Export button.

Please post your ticket number and we'll be happy to investiagte this.