Hi everyone,
Our app was recently removed from the App Store under Section 3.2 and Guideline 5.6. We believe this decision was unjustified, and we are still waiting for a response to our appeal.
We had some technical issues affecting the app's functionality, but we were actively working on a fix. We have now identified a solution and are implementing it, and we were ready to submit an updated build.
We understand that apps must comply with Apple's guidelines and provide a reliable user experience. However, we are struggling to understand why the app was removed before we had a reasonable opportunity to fix the technical issues, especially since we did not engage in any fraudulent activity.
Has anyone experienced a similar situation? Is immediate app removal a common outcome in cases involving technical issues, and were you able to get your app reinstated after appealing?
Any advice or shared experiences would be greatly appreciated.