New app stuck in "Waiting for Review" since Oct 12; expedite accepted Oct 17, no movement

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Our first version, EDM Hype 1.0 (build 273), has been in "Waiting for Review" since October 12, 2026, with no status change since.

On October 17 we requested an expedited review, and Apple confirmed it was accepted ("We'll expedite review for EDM Hype"). On October 19 we opened a support case asking about the status (case ID 103002214478); only the automatic acknowledgement has arrived. On October 21 we sent an email follow-up on the same case. The "Request a call" option on the case fails with "There was a problem processing your request."

There are no App Review messages in App Store Connect. Is there anything else we should check on our side, or could someone from App Review take a look? Happy to share the app's Apple ID privately.

Thank you.

Answer 1 · 1w

Pokpong OP

1w

An accepted expedite request is encouraging, but it doesn’t mean the app has moved into review yet. App Store Connect is the best place to check: “Waiting for Review” means Apple received the submission but hasn’t started reviewing it. Apple also notes that first submissions or apps with little review history can take longer, and expedited reviews still depend on availability and demand.

Since you already have Apple’s expedite confirmation and a support case, I’d keep the current submission in the queue and follow up on that same case with the submission details and the expedite confirmation. I wouldn’t cancel and resubmit just to get movement; removing a waiting submission takes it out of the queue, and a resubmission starts the process over. Keep an eye on App Review messages in App Store Connect in case they ask for anything.

Apple’s review status guide: https://developer.apple.com/help/app-review/after-submitting-for-review/review-status
Expedited review: https://developer.apple.com/help/app-review/after-submitting-for-review/request-expedited-review