Enrollment ID: 5Z6ASALN2S
Organization: ZIPAR SOLUCOES EMPRESARIAIS LTDA (Brazil)
I'm stuck in the organization enrollment process and hoping someone here, either Apple staff or another developer who's been through this, can help me understand what's going on.
What happened, in order:
On October 14, I received an email confirming my enrollment request was received. It said Apple needed to verify that I have the authority to bind my organization to the Program agreements, and that they'd email me once that was done.
On October 19, I got a second email asking me to accept the Apple Developer Program License Agreement within 7 days, or the enrollment would be automatically withdrawn. That same email mentioned a different enrollment ID (5CDXHBD3Q6), only in a sentence about what to reference if I ever wanted to re-enroll after a withdrawal. It wasn't clear to me whether this means I now have two separate enrollments, or if that's just standard wording in that email template.
Also on October 19, I sent a message to Apple Developer Support asking for clarification on the overall status. I have not received a reply since.
On October 26, the day the 7-day deadline from the second email was supposed to expire, I went looking for where to actually accept the agreement. I checked three places: the Account page, the Agreements/Contracts page, and the enrollment status page (developer.apple.com/enroll/status). None of them showed any pending action, any agreement waiting to be accepted, or any document request. The status just says "being processed," still under the original ID, and the account is labeled "Pending" at the top.
Since nothing was actionable, I sent a second, more detailed email that same day, laying out this whole timeline and asking directly: has the agreement already been accepted on our account? Is there any missing documentation? What's the expected timeline? I still haven't heard back.
As of today, it's been 13 days since the first email, with no approval, nothing left to act on, and no response through either email or the phone support line.
What I'd really like to know:
- Is there something concrete I'm supposed to be doing right now that I'm just not seeing in the account?
- Does a Brazilian LTDA typically need extra verification (like a D-U-N-S number check) that would explain this specific delay?
- Is 13+ days with zero movement actually normal for this stage, or is something stuck?
This enrollment is the only thing standing between us and submitting our app to the App Store. It's already live and approved on Google Play, so the product itself is ready. I'd appreciate any insight into what's normal here versus what I should be escalating further.