We have a managed Apple account with only one account holder. In addition to the account holder, we have other developers with administrator privileges.
For some reason, the account holder's account has been locked, and they have been unable to unlock it or reset access in any way.
They have already contacted Apple Support in Brazil, iOS Support, and Apple Support in the United States, but no one has been able to resolve the issue. Several support tickets have also been opened, but the problem remains unresolved.
No one on our team is currently able to access business.apple.com on behalf of the company.
Has anyone experienced a similar situation and managed to resolve it?