I feel like I owe a big THANK YOU to Ori from Apple Developer Support!
It has been a long and frustrating journey, but I finally made it through. And if there’s one thing I want to tell other developers going through the same situation, it’s this: DON’T GIVE UP. Keep pushing, stay patient, and keep fighting for your app.
Our app had been stuck in "Waiting for Review" since October 8th. I had sent multiple emails, submitted expedited review requests, and spoken with different support representatives, but nothing seemed to work. Not even a response from Apple Support. It honestly felt like everything had gone silent.
Then, today, while checking my account status, I got lucky and noticed that phone support was available. I immediately requested a callback and waited.
And when I say I waited two hours, I mean literally TWO HOURS! 😂 I had already made up my mind that I wasn't going to hang up, even if it meant waiting 10 hours.
Finally, Ori from Apple Developer Support answered.
From the moment we started talking, she was incredibly helpful, friendly, and understanding. I explained how long we had been waiting, all the efforts I had made, the emails I had sent, the expedited requests, and the different representatives I had spoken with, all without any progress.
She genuinely listened, apologized for the experience, and assured me that our app would be reviewed within the next 24–48 hours.
But she didn't just make a promise and leave it there. She actually kept me on the phone while she sent a direct message to the App Review team to follow up on our case.
And guess what?
Shortly after we ended the call, I received an email notification:
"Your app is now In Review."
Then, within the next TWO HOURS, another email arrived:
"Congratulations! Your app has been approved."
I can't explain how happy I was seeing that notification!
I also took the opportunity to mention that many other developers have been experiencing similar delays and frustrations. Ori acknowledged my concerns and raised the issue with the appropriate department responsible for handling these matters.
I truly appreciate her professionalism, kindness, and willingness to go the extra mile. Thank you, Ori! You made a real difference.
One more thing I'd like to share with fellow developers: When you finally get connected with Apple Developer Support, please be respectful.
I was honestly surprised when Ori specifically appreciated how respectful I had been during our conversation. We all know how frustrating these situations can be, especially after waiting weeks without answers, but getting angry or shouting won't necessarily get things resolved faster.
Be patient, explain your situation clearly, stay respectful, and don't give up.
That's my story. I hope it gives some encouragement to developers who are still waiting for their apps to be reviewed and approved.
Wishing everyone the best of luck, and I genuinely hope your approval emails arrive soon!
A special THANK YOU to Ori from Apple Developer Support. If you happen to read this post, please know that I genuinely appreciate your support, kindness, and help. You went above and beyond, and your efforts made a real difference. Thank you again, Ori! ❤️