Our organization's Account Holder cannot sign in. Sign-in and password reset both fail with "Verification codes can't be sent to this phone number at this time." This has continued since about 27 Oct 2026. The phone call option has not arrived either, and no device is signed in to the account.
Because of this, the updated Apple Developer Program License Agreement cannot be accepted, and we cannot upload a new build of our live app. I am an Admin on the team, using a different Apple ID.
Could someone from Apple Developer Support please review this case and tell us how to restore access or transfer the Account Holder role?