Telephone/Email support

Wow, is the possibility of account support just not realistic with Apple?

I have been charged twice for my Developer sub. Telephone support is always "not available due to high volume", email support does not yield a reply, even after a week, Apple support just refers me to Developer support.

I am at the point where I think I need to contact my bank and report a fraudulent transaction

Does anyone have any tips to get hold of a human?