Hello,
I’m facing a deadlock with an app transfer that has been pending for almost a month.
Current situation:
The transfer is stuck in “Waiting for Export Compliance” / pending export compliance on the recipient’s side.
The deadlock:
As the transferor, I can no longer make any changes to the app because it is in a pending transfer state.
The recipient cannot complete the export compliance / encryption documentation steps either, because the app has not yet been transferred to their account.
So neither party is able to perform the actions Apple is asking for.
Additional context:
The app only uses standard encryption provided by the iOS operating system (HTTPS).
It does not use any proprietary or non-exempt encryption.
In App Store Connect there are older approved App Encryption Documentation records (from June/July 2025) showing ITSAppUsesNonExemptEncryption = YES, while the app’s Info.plist currently has this key set to false.
I have already explained this inconsistency to Developer Support.
We still have no resolution or clear path forward.
Could someone from Apple (or anyone who has faced a similar deadlock) advise on the correct way to unblock this transfer?
Thank you in advance for any help.
Case ID: 103015921518