Two iOS Apps Stuck Waiting for Review – Multiple Expedited Requests and Support Cases – Can Anyone Help

App Store Distribution & Marketing App Review
Alternative2 OP
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Title: Two iOS Apps Stuck Waiting for Review – Multiple Expedited Requests and Support Cases – Can Anyone Help?

Hi everyone,

I'm hoping someone here, particularly an Apple engineer or another developer who has experienced something similar, might be able to offer some advice.

I'm the developer and business owner behind WhyDrive, a new UK taxi-booking platform operated by Vamalio Technologies Ltd.

We have two applications awaiting App Store review:

WhyDrive Customer App: Waiting for Review since 27 October 2026 at 7:06 PM.

WhyDrive Driver App: Waiting for Review since 28 October 2026 at 10:26 PM.

As of 4 November, neither application has progressed, and we have received no clear explanation for the delays.

I fully appreciate that Apple needs to conduct thorough reviews, and I have no objection to that process. However, these two applications are essential to launching our business.

What I've already tried:

Submitted multiple expedited review requests.

Contacted Apple Developer Support repeatedly.

have had 2 separate phone calls 45 mins and 30 minutes and still no further on.

Requested clarification on whether anything is preventing the reviews from progressing.

Asked whether the matter can be escalated or discussed directly with someone from App Review.

Unfortunately, despite these efforts, I still have no meaningful update or indication of when either application might be reviewed.

The delays are preventing us from launching a service that we have invested considerable time and money developing.

My questions are:
Has anyone else experienced both their customer-facing and driver-facing applications being delayed simultaneously?

Is there an effective way to escalate an App Review delay when expedited requests and Developer Support enquiries have not resolved it?

Can an Apple engineer advise whether there is another appropriate channel to investigate this?

Is there any way to establish whether an application is genuinely in the review queue or whether something is preventing it from progressing?

I'm not asking for either application to bypass Apple's review requirements. I simply want them to be reviewed, or to be told what needs addressing.

Any advice or assistance would be genuinely appreciated.

Thank you.

Stacey walbridge

United Kingdom

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jm29 OP

This forum appears to be full of people waiting weeks (and weeks) for app reviews. The whole process seems to have ground to a halt and no one has yet said they've been able to successfully escalate.

Couple of recent posts in the 'mega-thread' seem to suggest about 3 weeks is the timeframe.
Alternative2 OP

Thanks very much for replying. I appreciate the information, although that's incredibly disappointing to hear.

What's particularly frustrating is that I've now had two separate telephone conversations with Apple Developer Support, lasting approximately 45 minutes and 30 minutes, alongside numerous emails and expedited review requests.

Despite all of this, nobody has been able to provide a meaningful explanation, confirm whether there's an issue with either submission, or offer any indication of when the reviews might actually take place.

For a small business trying to launch, having both essential applications stuck simultaneously is causing significant disruption.

Have you seen any indication of what's actually causing these delays, or whether Apple has acknowledged a wider backlog?

Thanks again for taking the time to respond.
jm29 OP

They haven't acknowledged anything as far as I can tell.

I spent over an hour on hold today (after being 'called back') before giving up.

Hope you get sorted.
Alternative2 OP

App Review – Timeline of Delays and Support Escalations

27 October 2026 – 7:06 PM

App 1 submitted and entered Waiting for Review.

28 October 2026 – 10:26 PM

App 2 entered Waiting for Review.

30 October 2026

First formal Apple Developer Support case opened.

Case reference: 103014131593.

Contacted Apple regarding both applications remaining in the review queue without progress.

1 November 2026

Further attempts made to obtain updates and request expedited reviews.

2 November 2026

Two further email contacts with Apple Developer Support recorded against case 103014131593.

Still no meaningful explanation or confirmed review date.

3 November 2026

Telephone conversation with Apple Developer Support lasting approximately 45 minutes.

Additional support case: 103017901239 (Distribution/TestFlight).

No resolution or confirmed review date.

4 November 2026

Another telephone conversation with Apple Developer Support lasting approximately 30 minutes.

Further App Review support case: 30000004885000.

Escalation requested again.

Still no confirmation that either application has entered active review.

Current Position – 4 November 2026

App 1. Waiting for Review for approximately 8 days.

App 2. Waiting for Review for approximately 7 days.

Despite multiple expedited review requests, three recorded support cases, repeated email enquiries and two telephone conversations totalling approximately 75 minutes, neither application has progressed.

We have received no clear explanation of the delays, no confirmed review date and no meaningful resolution.

Both applications are essential to launching the business, and this prolonged uncertainty is causing significant disruption to our business.

We are simply asking Apple to review the applications or explain what is preventing the reviews from proceeding.

these are my current delays haha