First app still "Waiting for Review" 10 days after a Guideline 2.1 reply, with an accepted expedite

Hello,

Our first iOS app, Studio Zero (Apple ID 6826462831), has been "Waiting for Review" since 26 October, and we'd be grateful if someone at App Review could check that the submission is in the right queue.

Timeline:

  • 24 Oct: first submission. Apple returned it the same day under Guideline 2.1 (Information Needed), asking for a screen recording on a real device and answers to six questions.
  • 25 Oct: we replied in the submission thread with the recording and all six answers. The same text is in the App Review Information notes.
  • 26 Oct: resubmitted. Status "Waiting for Review", submission ID e43452e6-b692-4cdb-9096-51396f9662d4.
  • 30 Oct: we requested an expedited review, which Apple accepted ("We'll expedite review for Studio Zero").
  • 4 Nov: we opened a Developer Support case, 30000004097344. We have had the automatic receipt but no reply yet.

The submission page shows the item as "Waiting for Review", with no open messages or issues. Agreements are accepted and the membership is active. The app is a work tracker for companies (jobs, tasks and team chat). It has no in-app purchases, and it's offered in the US and Canada only.

We are not changing or resubmitting the build, so we don't lose our place. Our sales open on 15 November, so we would appreciate any check that the submission is still moving.

Thank you,
Studio Zero