New app stuck in "Waiting for Review" since Oct 28 – expedite approved, no response to support case

Hi App Review team,

Our new app, GBSC (iOS 1.0, build 154), has been waiting a long time and I'd appreciate a check on whether the submission is stuck.

First submitted: 16 Oct 2026

Expedited review approved: 23 Oct

Rejected 28 Oct (Guideline 2.1). The reviewer's screenshot shows they used the Google sign-in button rather than the demo email/password login.

Replied with clear sign-in steps and resubmitted the same evening (Submission ID: ce594144-c428-4367-a759-104fe243efea)

Status has been "Waiting for Review" since 28Oct

Support case 103008978853, follow-up sent 2 Nov, no reply yet

The demo account works on iPhone and iPad with the submitted build. Is there anything else needed from us?

We have been checking out inbox 3 times daily with still no updates.

Thank you!