Hello Apple Developer Community,
I'm experiencing an ongoing TestFlight installation issue with my iOS app, What Should I Say?, and would appreciate assistance from an Apple engineer or anyone who has successfully resolved this problem.
App Details
- App Name: What Should I Say?
- Apple App ID: 6828168328
- Bundle ID: com.wron.app0rem25mhh2
- Version: 1.0.0
- Affected Builds: 2 and 3
- Device: iPhone 17 Pro
- iOS Version: 26.6.2
- Development Platform: Wron (Expo/React Native)
The Problem
Build 1 successfully installed through TestFlight on October 28, 2026, and I was able to use the application.
However, Builds 2 and 3 cannot be installed.
Both builds appear in App Store Connect and show a green "Testing" status. They are assigned to my internal testing group, and my Apple account is listed as an internal tester.
When I attempt to install either build through the TestFlight app, I receive the following error:
"Could not install What Should I Say?. The requested app is not available or doesn't exist."
What I've Verified
- My Apple Developer account is active.
- My Free Apps Agreement is active.
- Both affected builds are processed and show "Testing" in App Store Connect.
- Both builds are assigned to my internal tester group.
- My account is correctly listed as an internal tester.
- Build 1 previously installed successfully on the same device.
- The issue persists after publishing another build.
- The publishing interface uses the Bundle ID associated with my existing App Store Connect app.
Potential Configuration Concern
I also noticed that the project's app.json contains a different bundle identifier from the existing App Store Connect listing, although I entered the correct identifier during the TestFlight publishing process. Could an inconsistency between the configured identifier and the final signed build cause this installation error?
Assistance Requested
Could an Apple engineer help determine:
- Why builds marked "Testing" cannot be downloaded through TestFlight?
- Whether the builds have signing, provisioning, or bundle identifier inconsistencies?
- Whether an Apple-side TestFlight distribution issue could cause this error?
- What specific diagnostic information or corrective steps are required?
I have an existing Apple Developer Support case but have not received a resolution despite multiple follow-up attempts.
I would appreciate guidance on resolving this without repeatedly uploading new builds or creating a duplicate app.
Thank you.