Can’t receive Apple Account verification codes on phone numbers – error -28248 (Case ID 30000007200849)

Hi,

I'm an enrolled Apple Developer Program member. My membership is approved and I've already submitted my app for App Review, but I can no longer sign in to my Apple Account because two-factor verification codes can't be delivered.

What happens:

  • Sign-in with SMS fails with error -28248: "Verification codes can't be sent to this phone number at this time. Please try again later."
  • Account Recovery (adding a phone number to receive instructions) returns the same -28248 error, even with a second number on a different carrier.
  • The account flags show it isn't locked (securityCodeLocked: false, tooManyCodesSent: false), so this looks like an SMS delivery problem to +880 numbers rather than an account lock.
  • I don't have a trusted Apple device signed in to this Apple Account, so I can't use "Get Verification Code".

I opened a Developer Support case on November 6, 2026:
Case ID: 30000007200849 (Membership and Account → Account Access)

Because of this I can't respond to App Review or manage my app in App Store Connect. If anyone from Apple can look at this case, I'd really appreciate it.

Thank you.