Hello Apple Developer Community,
We are experiencing an unresolved issue while trying to enroll in the Apple Developer Program.
During the enrollment process, Apple does not accept my actual, official address, even though I am entering the correct and valid information. Instead, the system displays an error and instructs me to contact Apple Developer Support.
We have been unable to complete the enrollment process for approximately two weeks.
During this time, we have contacted Apple Developer Support multiple times and requested escalation to a senior specialist. Unfortunately, we have only received automated acknowledgement emails, without any substantive response or resolution.
Phone support is consistently shown as unavailable, so we currently have no effective way to speak directly with the enrollment team.
Our Android application is already publicly available on Google Play, but this enrollment issue is preventing us from proceeding with our iOS release.
We already have multiple open Apple Developer Support cases related to this issue.
Could anyone, especially an Apple Developer Support representative, advise us on the following?
- Why might Apple reject a valid official address during Developer Program enrollment and direct the applicant to support?
- Is there another official channel for escalating an unresolved enrollment issue?
- How can we request a manual review when email support does not respond?
- Is there a way to reach the enrollment team when phone support is unavailable?
We would greatly appreciate any guidance from Apple staff or developers who have experienced and resolved a similar issue.
Thank you.